Common Issues

General FAQ

I subscribed to Team so why am I stuck on the Free tier?

First, please check which account selection you're using to make requests. Go to the profile section, which is available at the top right inside the PureCode AI Extension, and check the account. If it shows "Personal Account," please click and switch to the Team plan you upgraded to. Then, try using the platform again. If this doesn't help, try signing in again. This should work, and you'll be able to access the paid features.

How do I delete my account?

You can delete your account by going to your settings account settings, scrolling down and clicking on “Delete Account”.

How do I request a feature?

You can provide feedback or request features directly within the Purecode AI VS Code extension. To do this, go to the 'Advanced Settings' option at the top of the extension. This will open a right panel where you can select 'Feedback section' and request a feature by providing the information you'd like to share.

Additionally, you can email us at [e-mail] or request features on our Discord platform.

How do I cancel my Pro/Teams subscription?

Here's how to cancel your Pro/Teams subscription:

1. Go to the PureCode AI manage account page. You can click on the Manage subscroption option.

2. Click on the billing tab. This will take you to a billing page hosted on Stripe, our payment processor.

3. Click the cancel plan button.

4. On the following page, select the reason for cancellation & confirm by clicking a second button labelled cancel plan.

Once your plan has been cancelled, as per our billing policy, it will remain active until the end of your current billing period. Your subscription will no longer renew, and the plan’s cancellation will take full effect at the end of that billing period.

How can i Buy more chat messages for my Pro account.

You can purchase additional chat messages by clicking 'Buy More Chat Messages' in the profile section inside the PureCode AI VS Code extension.

Alternatively, you can visit this page using the same pro account, select the number of chat messages you want in dropdown, and click 'Upgrade.' Once completed, you can see the new messaged added to your account to use & you can view the invoice in the 'Billing & Subscription' section.